Business Case: Understand the process for opening and managing a case and getting help from IBM support using the IBM Community portal. Introduce the Must Gather tools for easily collecting and sending data to IBM support for fast resolution. Including the behind the scenes look at how IBM support analyzes the Must Gather Data.
Part I: Using Salesforce and Other IBM Support Tools Part II: Collecting Data using SYSSNAP/QMGTOOLS Part III: LIVE Q&A and Panel Discussion
