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Thursday, September 17 • 2:30pm - 3:25pm
IBM Support & Support Transformation: Using Salesforce and Other IBM Support Tools

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IBM Support & Support Transformation

Business Case:
Understand the process for opening and managing a case and getting help from IBM support using the IBM Community portal. Introduce the Must Gather tools for easily collecting and sending data to IBM support for fast resolution. Including the behind the scenes look at how IBM support analyzes the Must Gather Data.

Part I: Using Salesforce and Other IBM Support Tools
Part II: Collecting Data using SYSSNAP/QMGTOOLS
Part III: LIVE Q&A and Panel Discussion

avatar for Holly Rademacher

Holly Rademacher

Senior Software Engineer focusing on Database in the IBM i Global Support Center

Thursday September 17, 2020 2:30pm - 3:25pm CDT
Systems Administration Room 2

Attendees (6)