Loading…
Back To Schedule
Thursday, September 17 • 3:30pm - 4:25pm
IBM Support & Support Transformation: Collecting Data using SYSSNAP/QMGTOOLS

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!



IBM Support & Support Transformation


Business Case:
Understand the process for opening and managing a case and getting help from IBM support using the IBM Community portal. Introduce the Must Gather tools for easily collecting and sending data to IBM support for fast resolution. Including the behind the scenes look at how IBM support analyzes the Must Gather Data.


Part I: Using Salesforce and Other IBM Support Tools
Part II: Collecting Data using SYSSNAP/QMGTOOLS
Part III: LIVE Q&A and Panel Discussion

Speakers
avatar for Brian Bohner

Brian Bohner

Software Engineer, IBM
Brian has been a Software Engineer for the IBM i Global Support Center for almost 20 years. He is currently a member of the IBM i Internals, High Availability, and Power Virtual teams. He has also been a member on the Save/Restore, BRMS, Damage Assessment and Recovery, Small Products... Read More →


Thursday September 17, 2020 3:30pm - 4:25pm CDT
Systems Administration Room 2