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Thursday, September 17 • 4:30pm - 5:00pm
IBM Support & Support Transformation: LIVE Q&A and Panel Discussion

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IBM Support & Support Transformation


Business Case:
Understand the process for opening and managing a case and getting help from IBM support using the IBM Community portal. Introduce the Must Gather tools for easily collecting and sending data to IBM support for fast resolution. Including the behind the scenes look at how IBM support analyzes the Must Gather Data.


Part I: Using Salesforce and Other IBM Support Tools
Part II: Collecting Data using SYSSNAP/QMGTOOLS
Part III: LIVE Q&A and Panel Discussion
Speakers
avatar for Holly Rademacher

Holly Rademacher

Senior Software Engineer focusing on Database in the IBM i Global Support Center
avatar for Brian Bohner

Brian Bohner

Software Engineer, IBM
Brian has been a Software Engineer for the IBM i Global Support Center for almost 20 years. He is currently a member of the IBM i Internals, High Availability, and Power Virtual teams. He has also been a member on the Save/Restore, BRMS, Damage Assessment and Recovery, Small Products... Read More →

Thursday September 17, 2020 4:30pm - 5:00pm CDT
Systems Administration Room 2
  Systems Management

Attendees (6)